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Your profits reflect the success of your customers.

Ron Kaufman

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Ron Kaufman
Profit
Success
Profits
Reflect
Customers

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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Service skills are the foundation for your success.
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Quality is a choice. Choose to make it better.
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What you want to be defines what you become.
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If your customers are demanding, be thankful.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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The only way to go further than you've been is to take an extra step.
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Greatness is not how you feel, it's how you make others feel.
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Quality is more than a promise, it's genuine performance.
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Never rest on past success. Create something better.
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Testimonials describe what has been, and are a promise of what is to come.
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Customers pay a price, but they remember the value.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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The starting point is always now. The end is up to you.
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Always aim for 100 percent and you'll always know where to improve.
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Crossing barriers can be as simple as a smile.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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