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Your profits reflect the success of your customers.

Ron Kaufman

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Ron Kaufman
Success
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Reflect
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Profit

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Q: When you are already in the lead, how do you to stay ahead?
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Exceeding expectations is where satisfaction ends and loyalty begins.
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If you only give back what you get from other people, you're not giving as much as you can.
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Service skills are the foundation for your success.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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The starting point is always now. The end is up to you.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Convince people and you win their minds. Inspire people and you win their hearts.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Unlimited efforts can produce unlimited results.
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Make your upper limit, no limit.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If you were a customer, would you come back to buy your products or services?
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Enjoy your work so that others may enjoy the results.
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Are you moving forward, or just moving?
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The first step to delighting your customers is being there when they need you.
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Be confident enough to encourage confidence in others.
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Giving great service requires the right people and the right service tools.
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