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Your promise means more than the words you use to give it.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Be confident enough to encourage confidence in others.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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The bottom line is a by-product of taking care of your main product - your customers.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Make your service systems so strong that everyone looks like a genius.
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If you were a customer, would you come back to buy your products or services?
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Good customers want good quality service. Great customers want it even more.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Plans turn promises into results and dreams into realities.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Preparation clears a pathway for success.
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Don't just talk about it, do it.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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When your staff are 'information-rich', their information can make you rich!
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Convince people and you win their minds. Inspire people and you win their hearts.
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Customers pay a price, but they remember the value.
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Preparation is good, but customers need results.
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Q: When you are already in the lead, how do you to stay ahead?
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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