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Your promise means more than the words you use to give it.

Ron Kaufman

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Ron Kaufman
Promise
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Procrastination is the beginning of poor performance.
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The shelter of excuses has a leaky roof.
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If your customers are demanding, be thankful.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Your approval gives others the confidence to serve, to learn, to try.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Quality is more than a promise, it's genuine performance.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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A scattered effort is a poor effort.
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Tend your own garden: savor the blossoms, trim the weeds.
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Industry jargon may not be a language your customer understands.
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What does your product really mean to the people who buy it?
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Silent customers can be deadly. Encourage them to complain.
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The most valuable person is the one who cherishes the value in others.
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The bottom line is a by-product of taking care of your main product - your customers.
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