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Your promise means more than the words you use to give it.
Ron Kaufman
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Ron Kaufman
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Every service problem is as an opportunity to show you care.
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The right measure is not how many customers you've got, but how closely you hold them.
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If you turn your back on a customer, you turn your back on success.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Make your service systems so strong that everyone looks like a genius.
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Crossing barriers can be as simple as a smile.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Unlimited efforts can produce unlimited results.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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When your staff are 'information-rich', their information can make you rich!
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Always do what you can do instead of worrying about what you can't.
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