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Your promise means more than the words you use to give it.
Ron Kaufman
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Ron Kaufman
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Convince people and you win their minds. Inspire people and you win their hearts.
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Service is taking action to create value for someone else.
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Never rest on past success. Create something better.
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Quality is more than a promise, it's genuine performance.
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You can't find what doesn't exist, but you can create it.
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Be confident enough to encourage confidence in others.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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A scattered effort is a poor effort.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Are you moving forward, or just moving?
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Greatness is not how you feel, it's how you make others feel.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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The true measure of what you put in, is what's received on the other end.
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Unlimited efforts can produce unlimited results.
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No one ever delighted a customer by being 'good enough'.
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