Quote

Your promise means more than the words you use to give it.

Ron Kaufman

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Ron Kaufman
Mean
Promise
Words
Use
Means
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Giving

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Service skills are the foundation for your success.
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Greatness is not how you feel, it's how you make others feel.
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Be confident enough to encourage confidence in others.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Tend your own garden: savor the blossoms, trim the weeds.
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If you only give back what you get from other people, you're not giving as much as you can.
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Crossing barriers can be as simple as a smile.
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Every service problem is as an opportunity to show you care.
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Quality is more than a promise, it's genuine performance.
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