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Your promise means more than the words you use to give it.

Ron Kaufman

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Ron Kaufman
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Let today's strong performance be your starting point for tomorrow.
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Service is taking action to create value for someone else.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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If you want to be the best, find the best in others.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Preparation is good, but customers need results.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Always aim for 100 percent and you'll always know where to improve.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Crossing barriers can be as simple as a smile.
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When you see the need, take the action.
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Industry jargon may not be a language your customer understands.
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If you turn your back on a customer, you turn your back on success.
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Reaching out takes nothing more than a smile.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Focus not on who you are, but on what you can do for others.
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Make your service systems so strong that everyone looks like a genius.
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Are you moving forward, or just moving?
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The bottom line is a by-product of taking care of your main product - your customers.
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