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Giving great service requires the right people and the right service tools.

Ron Kaufman

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Ron Kaufman
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Q: When you are already in the lead, how do you to stay ahead?
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Always aim for 100 percent and you'll always know where to improve.
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Focus not on who you are, but on what you can do for others.
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A scattered effort is a poor effort.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Are you moving forward, or just moving?
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Always do what you can do instead of worrying about what you can't.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Procrastination is the beginning of poor performance.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Enjoy your work so that others may enjoy the results.
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