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Giving great service requires the right people and the right service tools.
Ron Kaufman
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Ron Kaufman
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Crossing barriers can be as simple as a smile.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Unlimited efforts can produce unlimited results.
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Procrastination is the beginning of poor performance.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Make your upper limit, no limit.
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Focus not on who you are, but on what you can do for others.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Tend your own garden: savor the blossoms, trim the weeds.
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Your promise means more than the words you use to give it.
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If you wait until you have to change, you may have waited too long.
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Are you moving forward, or just moving?
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Always aim for 100 percent and you'll always know where to improve.
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When you see the need, take the action.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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