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Giving great service requires the right people and the right service tools.
Ron Kaufman
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Ron Kaufman
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Even a tiny step is one step closer to where you are going.
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Greatness is not how you feel, it's how you make others feel.
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Don't just talk about it, do it.
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The starting point is always now. The end is up to you.
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If you wait until you have to change, you may have waited too long.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Make your upper limit, no limit.
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You can't stop change. Don't let it stop you.
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Never rest on past success. Create something better.
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Compromise in your arguments, not in your expectations.
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The most valuable person is the one who cherishes the value in others.
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Q: When you are already in the lead, how do you to stay ahead?
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When the customer makes contact, he does not want a quote. He wants a commitment.
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If you only give back what you get from other people, you're not giving as much as you can.
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Service skills are the foundation for your success.
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