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Giving great service requires the right people and the right service tools.
Ron Kaufman
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Ron Kaufman
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Procrastination is the beginning of poor performance.
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Don't let doing enough be good enough.
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The right measure is not how many customers you've got, but how closely you hold them.
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Reaching out takes nothing more than a smile.
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Unlimited efforts can produce unlimited results.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Enjoy your work so that others may enjoy the results.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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The starting point is always now. The end is up to you.
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The shelter of excuses has a leaky roof.
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Your approval gives others the confidence to serve, to learn, to try.
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Make your service systems so strong that everyone looks like a genius.
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First be effective and then be efficient.
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The most valuable person is the one who cherishes the value in others.
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Greatness is not how you feel, it's how you make others feel.
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Let today's strong performance be your starting point for tomorrow.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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