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Giving great service requires the right people and the right service tools.

Ron Kaufman

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Ron Kaufman
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Your profits reflect the success of your customers.
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Every service problem is as an opportunity to show you care.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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The starting point is always now. The end is up to you.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Plans turn promises into results and dreams into realities.
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Never rest on past success. Create something better.
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