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Let today's strong performance be your starting point for tomorrow.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Giving great service requires the right people and the right service tools.
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If your customers are demanding, be thankful.
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Quality is more than a promise, it's genuine performance.
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Life is not a solitary activity. Live well by living for others.
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If you turn your back on a customer, you turn your back on success.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Compromise in your arguments, not in your expectations.
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When your staff are 'information-rich', their information can make you rich!
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Unlimited efforts can produce unlimited results.
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Q: When you are already in the lead, how do you to stay ahead?
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Never rest on past success. Create something better.
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When you see the need, take the action.
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Service skills are the foundation for your success.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Crossing barriers can be as simple as a smile.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Focus not on who you are, but on what you can do for others.
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Service is taking action to create value for someone else.
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