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Let today's strong performance be your starting point for tomorrow.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Giving great service requires the right people and the right service tools.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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If you want to be the best, find the best in others.
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When you see the need, take the action.
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Always do what you can do instead of worrying about what you can't.
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Make your service systems so strong that everyone looks like a genius.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Reaching out takes nothing more than a smile.
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Good customers want good quality service. Great customers want it even more.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Enjoy your work so that others may enjoy the results.
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Focus not on who you are, but on what you can do for others.
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Don't let doing enough be good enough.
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The right measure is not how many customers you've got, but how closely you hold them.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Testimonials describe what has been, and are a promise of what is to come.
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You can't stop change. Don't let it stop you.
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