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Let today's strong performance be your starting point for tomorrow.

Ron Kaufman

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Ron Kaufman
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Even a tiny step is one step closer to where you are going.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Don't just talk about it, do it.
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What you want to be defines what you become.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The bottom line is a by-product of taking care of your main product - your customers.
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Service is taking action to create value for someone else.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Preparation clears a pathway for success.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Q: When you are already in the lead, how do you to stay ahead?
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Your promise means more than the words you use to give it.
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If you wait until you have to change, you may have waited too long.
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A scattered effort is a poor effort.
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If your customers are demanding, be thankful.
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Unlimited efforts can produce unlimited results.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Life is not a solitary activity. Live well by living for others.
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