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Let today's strong performance be your starting point for tomorrow.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Making an honest mistake is acceptable. Failing to fix it is not.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Greatness is not how you feel, it's how you make others feel.
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The right measure is not how many customers you've got, but how closely you hold them.
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What does your product really mean to the people who buy it?
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Life is not a solitary activity. Live well by living for others.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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If your customers are demanding, be thankful.
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Preparation clears a pathway for success.
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Service is taking action to create value for someone else.
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No one ever delighted a customer by being 'good enough'.
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Don't just talk about it, do it.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Always do what you can do instead of worrying about what you can't.
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If you only give back what you get from other people, you're not giving as much as you can.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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