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If you wait until you have to change, you may have waited too long.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Giving great service requires the right people and the right service tools.
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Crossing barriers can be as simple as a smile.
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First be effective and then be efficient.
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A scattered effort is a poor effort.
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Never rest on past success. Create something better.
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Always do what you can do instead of worrying about what you can't.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Your approval gives others the confidence to serve, to learn, to try.
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When you see the need, take the action.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Quality is a choice. Choose to make it better.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Convince people and you win their minds. Inspire people and you win their hearts.
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What does your product really mean to the people who buy it?
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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What you want to be defines what you become.
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Service skills are the foundation for your success.
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Are you moving forward, or just moving?
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