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If you wait until you have to change, you may have waited too long.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Make your upper limit, no limit.
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Reaching out takes nothing more than a smile.
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A great leader makes what is visible in their mind, visible to all.
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You are as important as you make others feel.
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Always do what you can do instead of worrying about what you can't.
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Always aim for 100 percent and you'll always know where to improve.
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Even a tiny step is one step closer to where you are going.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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You can't always hire great service providers, but you can create them.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Quality is more than a promise, it's genuine performance.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Customers pay a price, but they remember the value.
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The starting point is always now. The end is up to you.
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The bottom line is a by-product of taking care of your main product - your customers.
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A scattered effort is a poor effort.
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Silent customers can be deadly. Encourage them to complain.
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Make your service systems so strong that everyone looks like a genius.
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