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If you wait until you have to change, you may have waited too long.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Convince people and you win their minds. Inspire people and you win their hearts.
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Every service problem is as an opportunity to show you care.
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A great leader makes what is visible in their mind, visible to all.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Your profits reflect the success of your customers.
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Never rest on past success. Create something better.
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Always do what you can do instead of worrying about what you can't.
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Life is not a solitary activity. Live well by living for others.
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Be confident enough to encourage confidence in others.
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You can't find what doesn't exist, but you can create it.
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Plans turn promises into results and dreams into realities.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Testimonials describe what has been, and are a promise of what is to come.
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Meeting expectations is good. Exceeding expectations is better.
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Making an honest mistake is acceptable. Failing to fix it is not.
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No one ever delighted a customer by being 'good enough'.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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The true measure of what you put in, is what's received on the other end.
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The right measure is not how many customers you've got, but how closely you hold them.
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Service is taking action to create value for someone else.
Ron Kaufman
