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If you wait until you have to change, you may have waited too long.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Industry jargon may not be a language your customer understands.
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If you were a customer, would you come back to buy your products or services?
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Even a tiny step is one step closer to where you are going.
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What you want to be defines what you become.
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Making an honest mistake is acceptable. Failing to fix it is not.
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The most valuable person is the one who cherishes the value in others.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Every service problem is as an opportunity to show you care.
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Enjoy your work so that others may enjoy the results.
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Preparation clears a pathway for success.
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The only way to go further than you've been is to take an extra step.
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A scattered effort is a poor effort.
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Are you moving forward, or just moving?
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First be effective and then be efficient.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Preparation is good, but customers need results.
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When you see the need, take the action.
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Always aim for 100 percent and you'll always know where to improve.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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