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If you wait until you have to change, you may have waited too long.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Tend your own garden: savor the blossoms, trim the weeds.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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When you see the need, take the action.
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Your promise means more than the words you use to give it.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Making an honest mistake is acceptable. Failing to fix it is not.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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What you want to be defines what you become.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Good customers want good quality service. Great customers want it even more.
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Industry jargon may not be a language your customer understands.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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No one ever delighted a customer by being 'good enough'.
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Silent customers can be deadly. Encourage them to complain.
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Are you moving forward, or just moving?
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Make your service systems so strong that everyone looks like a genius.
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If you only give back what you get from other people, you're not giving as much as you can.
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The shelter of excuses has a leaky roof.
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The first step to delighting your customers is being there when they need you.
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