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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Ron Kaufman

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Ron Kaufman
Business
Excel
Satisfy
Customers
Delight
Stay
Culture

More quotes by Ron Kaufman

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Don't just talk about it, do it.
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The first step to delighting your customers is being there when they need you.
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Tend your own garden: savor the blossoms, trim the weeds.
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Quality is a choice. Choose to make it better.
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Focus not on who you are, but on what you can do for others.
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Compromise in your arguments, not in your expectations.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Always do what you can do instead of worrying about what you can't.
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Preparation is good, but customers need results.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Your promise means more than the words you use to give it.
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The shelter of excuses has a leaky roof.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Service skills are the foundation for your success.
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If you only give back what you get from other people, you're not giving as much as you can.
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Life is not a solitary activity. Live well by living for others.
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Be confident enough to encourage confidence in others.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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The right measure is not how many customers you've got, but how closely you hold them.
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If your customers are demanding, be thankful.
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