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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Industry jargon may not be a language your customer understands.
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Your promise means more than the words you use to give it.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Tend your own garden: savor the blossoms, trim the weeds.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Q: When you are already in the lead, how do you to stay ahead?
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Convince people and you win their minds. Inspire people and you win their hearts.
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If you only give back what you get from other people, you're not giving as much as you can.
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The true measure of what you put in, is what's received on the other end.
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You can't always hire great service providers, but you can create them.
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Plans turn promises into results and dreams into realities.
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Don't let doing enough be good enough.
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A great leader makes what is visible in their mind, visible to all.
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If your customers are demanding, be thankful.
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If you wait until you have to change, you may have waited too long.
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When your staff are 'information-rich', their information can make you rich!
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Intelligence is useful. Energy is valuable. Integrity is essential.
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