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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Making an honest mistake is acceptable. Failing to fix it is not.
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You are as important as you make others feel.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Make your upper limit, no limit.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Testimonials describe what has been, and are a promise of what is to come.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Life is not a solitary activity. Live well by living for others.
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When you see the need, take the action.
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The first step to delighting your customers is being there when they need you.
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Reaching out takes nothing more than a smile.
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Be confident enough to encourage confidence in others.
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Convince people and you win their minds. Inspire people and you win their hearts.
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The right measure is not how many customers you've got, but how closely you hold them.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Always aim for 100 percent and you'll always know where to improve.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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A great leader makes what is visible in their mind, visible to all.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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