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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Ron Kaufman

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Ron Kaufman
Business
Excel
Satisfy
Customers
Delight
Stay
Culture

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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Don't let doing enough be good enough.
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If you turn your back on a customer, you turn your back on success.
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Plans turn promises into results and dreams into realities.
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Quality is a choice. Choose to make it better.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Silent customers can be deadly. Encourage them to complain.
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First be effective and then be efficient.
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Never rest on past success. Create something better.
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A scattered effort is a poor effort.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Focus not on who you are, but on what you can do for others.
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You can't stop change. Don't let it stop you.
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If your customers are demanding, be thankful.
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Reaching out takes nothing more than a smile.
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