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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman
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Ron Kaufman
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Be confident enough to encourage confidence in others.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Preparation is good, but customers need results.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Q: When you are already in the lead, how do you to stay ahead?
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A scattered effort is a poor effort.
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If you were a customer, would you come back to buy your products or services?
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Reaching out takes nothing more than a smile.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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The starting point is always now. The end is up to you.
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The bottom line is a by-product of taking care of your main product - your customers.
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