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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Ron Kaufman

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Ron Kaufman
Stay
Culture
Business
Excel
Satisfy
Customers
Delight

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Your approval gives others the confidence to serve, to learn, to try.
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First be effective and then be efficient.
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Convince people and you win their minds. Inspire people and you win their hearts.
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A great leader makes what is visible in their mind, visible to all.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Crossing barriers can be as simple as a smile.
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If you wait until you have to change, you may have waited too long.
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Silent customers can be deadly. Encourage them to complain.
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Plans turn promises into results and dreams into realities.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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