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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Ron Kaufman

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Ron Kaufman
Culture
Business
Excel
Satisfy
Customers
Delight
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More quotes by Ron Kaufman

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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Preparation is good, but customers need results.
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Your profits reflect the success of your customers.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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The first step to delighting your customers is being there when they need you.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Reaching out takes nothing more than a smile.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Service skills are the foundation for your success.
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Don't just talk about it, do it.
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Compromise in your arguments, not in your expectations.
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Service is taking action to create value for someone else.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Let today's strong performance be your starting point for tomorrow.
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First be effective and then be efficient.
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A scattered effort is a poor effort.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Quality is a choice. Choose to make it better.
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