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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Ron Kaufman

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Ron Kaufman
Excel
Satisfy
Customers
Delight
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Business

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When you see the need, take the action.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Greatness is not how you feel, it's how you make others feel.
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Focus not on who you are, but on what you can do for others.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The starting point is always now. The end is up to you.
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Quality is more than a promise, it's genuine performance.
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The only way to go further than you've been is to take an extra step.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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You can't always hire great service providers, but you can create them.
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The most valuable person is the one who cherishes the value in others.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Testimonials describe what has been, and are a promise of what is to come.
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You are as important as you make others feel.
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Never rest on past success. Create something better.
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