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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Ron Kaufman
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Ron Kaufman
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Every service problem is as an opportunity to show you care.
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If you want to be the best, find the best in others.
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Procrastination is the beginning of poor performance.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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When you see the need, take the action.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Unlimited efforts can produce unlimited results.
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Focus not on who you are, but on what you can do for others.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Your approval gives others the confidence to serve, to learn, to try.
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If you wait until you have to change, you may have waited too long.
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Preparation is good, but customers need results.
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What you want to be defines what you become.
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