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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Ron Kaufman
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Ron Kaufman
Speed
Touch
Appreciate
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Customers
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Unlimited efforts can produce unlimited results.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Compromise in your arguments, not in your expectations.
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The shelter of excuses has a leaky roof.
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Service skills are the foundation for your success.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Always do what you can do instead of worrying about what you can't.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Good customers want good quality service. Great customers want it even more.
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Meeting expectations is good. Exceeding expectations is better.
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Crossing barriers can be as simple as a smile.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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