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What you did in the past is how you got to today. What you do today is how you will get to the future.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Meeting expectations is good. Exceeding expectations is better.
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Giving great service requires the right people and the right service tools.
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The first step to delighting your customers is being there when they need you.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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You can't find what doesn't exist, but you can create it.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Focus not on who you are, but on what you can do for others.
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Greatness is not how you feel, it's how you make others feel.
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Let today's strong performance be your starting point for tomorrow.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Good customers want good quality service. Great customers want it even more.
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If you only give back what you get from other people, you're not giving as much as you can.
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The shelter of excuses has a leaky roof.
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Testimonials describe what has been, and are a promise of what is to come.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Your profits reflect the success of your customers.
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Unlimited efforts can produce unlimited results.
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Preparation clears a pathway for success.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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