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What you did in the past is how you got to today. What you do today is how you will get to the future.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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First be effective and then be efficient.
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If you want to be the best, find the best in others.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Preparation is good, but customers need results.
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Every service problem is as an opportunity to show you care.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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You can't stop change. Don't let it stop you.
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The right measure is not how many customers you've got, but how closely you hold them.
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Never rest on past success. Create something better.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Crossing barriers can be as simple as a smile.
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Focus not on who you are, but on what you can do for others.
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Reaching out takes nothing more than a smile.
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Always aim for 100 percent and you'll always know where to improve.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Don't let doing enough be good enough.
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Customers pay a price, but they remember the value.
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Make your service systems so strong that everyone looks like a genius.
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