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What you did in the past is how you got to today. What you do today is how you will get to the future.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Be confident enough to encourage confidence in others.
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If you want to be the best, find the best in others.
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The right measure is not how many customers you've got, but how closely you hold them.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Service is taking action to create value for someone else.
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Service skills are the foundation for your success.
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Good customers want good quality service. Great customers want it even more.
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The first step to delighting your customers is being there when they need you.
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Greatness is not how you feel, it's how you make others feel.
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You can't find what doesn't exist, but you can create it.
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First be effective and then be efficient.
Ron Kaufman
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Exceeding expectations is where satisfaction ends and loyalty begins.
Ron Kaufman
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If your customers are demanding, be thankful.
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Convince people and you win their minds. Inspire people and you win their hearts.
Ron Kaufman
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Life is not a solitary activity. Live well by living for others.
Ron Kaufman
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Ron Kaufman
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Ron Kaufman
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
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When your staff are 'information-rich', their information can make you rich!
Ron Kaufman