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What you did in the past is how you got to today. What you do today is how you will get to the future.
Ron Kaufman
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Ron Kaufman
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Be confident enough to encourage confidence in others.
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Plans turn promises into results and dreams into realities.
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First be effective and then be efficient.
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The starting point is always now. The end is up to you.
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Industry jargon may not be a language your customer understands.
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Always aim for 100 percent and you'll always know where to improve.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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You are as important as you make others feel.
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Are you moving forward, or just moving?
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Focus not on who you are, but on what you can do for others.
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What you want to be defines what you become.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Procrastination is the beginning of poor performance.
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Silent customers can be deadly. Encourage them to complain.
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