Quote

What you did in the past is how you got to today. What you do today is how you will get to the future.

Ron Kaufman

Change background

T
T
T

Change font

TAGS & TOPICS

Ron Kaufman
Culture
Past
Today
Future

More quotes by Ron Kaufman

Image
The only way to go further than you've been is to take an extra step.
Ron Kaufman
Image
Industry jargon may not be a language your customer understands.
Ron Kaufman
Image
Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
Image
Exceeding expectations is where satisfaction ends and loyalty begins.
Ron Kaufman
Image
Preparation is good, but customers need results.
Ron Kaufman
Image
Quality is more than a promise, it's genuine performance.
Ron Kaufman
Image
First be effective and then be efficient.
Ron Kaufman
Image
Compromise in your arguments, not in your expectations.
Ron Kaufman
Image
Testimonials describe what has been, and are a promise of what is to come.
Ron Kaufman
Image
No one ever delighted a customer by being 'good enough'.
Ron Kaufman
Image
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
Image
Convince people and you win their minds. Inspire people and you win their hearts.
Ron Kaufman
Image
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
Image
Making an honest mistake is acceptable. Failing to fix it is not.
Ron Kaufman
Image
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Ron Kaufman
Image
Don't just talk about it, do it.
Ron Kaufman
Image
Meeting expectations is good. Exceeding expectations is better.
Ron Kaufman
Image
Your approval gives others the confidence to serve, to learn, to try.
Ron Kaufman
Image
Greatness is not how you feel, it's how you make others feel.
Ron Kaufman
Image
Make your service systems so strong that everyone looks like a genius.
Ron Kaufman