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What you did in the past is how you got to today. What you do today is how you will get to the future.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If your customers are demanding, be thankful.
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Every service problem is as an opportunity to show you care.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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The bottom line is a by-product of taking care of your main product - your customers.
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Let today's strong performance be your starting point for tomorrow.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Good customers want good quality service. Great customers want it even more.
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Preparation is good, but customers need results.
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The starting point is always now. The end is up to you.
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The right measure is not how many customers you've got, but how closely you hold them.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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A great leader makes what is visible in their mind, visible to all.
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Quality is a choice. Choose to make it better.
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Industry jargon may not be a language your customer understands.
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Meeting expectations is good. Exceeding expectations is better.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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First be effective and then be efficient.
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