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No one ever delighted a customer by being 'good enough'.

Ron Kaufman

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Ron Kaufman
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Q: When you are already in the lead, how do you to stay ahead?
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How much good can you do today? How much love can you give? How much care and kind attention?
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Your profits reflect the success of your customers.
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Always aim for 100 percent and you'll always know where to improve.
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Your approval gives others the confidence to serve, to learn, to try.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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What you want to be defines what you become.
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Focus not on who you are, but on what you can do for others.
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First be effective and then be efficient.
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Greatness is not how you feel, it's how you make others feel.
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The starting point is always now. The end is up to you.
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The first step to delighting your customers is being there when they need you.
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You can't find what doesn't exist, but you can create it.
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If your customers are demanding, be thankful.
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The shelter of excuses has a leaky roof.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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The most valuable person is the one who cherishes the value in others.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Your promise means more than the words you use to give it.
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