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No one ever delighted a customer by being 'good enough'.

Ron Kaufman

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Ron Kaufman
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Testimonials describe what has been, and are a promise of what is to come.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Greatness is not how you feel, it's how you make others feel.
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Q: When you are already in the lead, how do you to stay ahead?
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Plans turn promises into results and dreams into realities.
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The starting point is always now. The end is up to you.
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Always do what you can do instead of worrying about what you can't.
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Preparation is good, but customers need results.
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Don't just talk about it, do it.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Service skills are the foundation for your success.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If your customers are demanding, be thankful.
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Giving great service requires the right people and the right service tools.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Life is not a solitary activity. Live well by living for others.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Meeting expectations is good. Exceeding expectations is better.
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Never rest on past success. Create something better.
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The right measure is not how many customers you've got, but how closely you hold them.
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