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No one ever delighted a customer by being 'good enough'.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Silent customers can be deadly. Encourage them to complain.
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Every service problem is as an opportunity to show you care.
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A great leader makes what is visible in their mind, visible to all.
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When you see the need, take the action.
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Are you moving forward, or just moving?
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Make your service systems so strong that everyone looks like a genius.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Don't let doing enough be good enough.
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You can't find what doesn't exist, but you can create it.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Your approval gives others the confidence to serve, to learn, to try.
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Always aim for 100 percent and you'll always know where to improve.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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The starting point is always now. The end is up to you.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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First be effective and then be efficient.
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Enjoy your work so that others may enjoy the results.
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