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No one ever delighted a customer by being 'good enough'.

Ron Kaufman

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Ron Kaufman
Delighted
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Customers
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The bottom line is a by-product of taking care of your main product - your customers.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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You are as important as you make others feel.
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Testimonials describe what has been, and are a promise of what is to come.
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Be confident enough to encourage confidence in others.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Make your upper limit, no limit.
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Make your service systems so strong that everyone looks like a genius.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Service is taking action to create value for someone else.
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The first step to delighting your customers is being there when they need you.
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The true measure of what you put in, is what's received on the other end.
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Reaching out takes nothing more than a smile.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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First be effective and then be efficient.
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Let today's strong performance be your starting point for tomorrow.
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Unlimited efforts can produce unlimited results.
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