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Good customers want good quality service. Great customers want it even more.

Ron Kaufman

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Ron Kaufman
Even
Good
Customers
Service
Quality
Culture
Great

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When the customer makes contact, he does not want a quote. He wants a commitment.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Every service problem is as an opportunity to show you care.
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