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Good customers want good quality service. Great customers want it even more.

Ron Kaufman

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Ron Kaufman
Culture
Great
Even
Good
Customers
Service
Quality

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Making an honest mistake is acceptable. Failing to fix it is not.
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Quality is a choice. Choose to make it better.
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No one ever delighted a customer by being 'good enough'.
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The shelter of excuses has a leaky roof.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Your approval gives others the confidence to serve, to learn, to try.
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Greatness is not how you feel, it's how you make others feel.
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Focus not on who you are, but on what you can do for others.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Preparation clears a pathway for success.
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First be effective and then be efficient.
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Reaching out takes nothing more than a smile.
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The right measure is not how many customers you've got, but how closely you hold them.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Meeting expectations is good. Exceeding expectations is better.
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Quality is more than a promise, it's genuine performance.
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A scattered effort is a poor effort.
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