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Good customers want good quality service. Great customers want it even more.

Ron Kaufman

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Ron Kaufman
Even
Good
Customers
Service
Quality
Culture
Great

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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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A great leader makes what is visible in their mind, visible to all.
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The starting point is always now. The end is up to you.
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Be confident enough to encourage confidence in others.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Plans turn promises into results and dreams into realities.
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You can't find what doesn't exist, but you can create it.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Meeting expectations is good. Exceeding expectations is better.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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If your customers are demanding, be thankful.
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Unlimited efforts can produce unlimited results.
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Make your upper limit, no limit.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Tend your own garden: savor the blossoms, trim the weeds.
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If you wait until you have to change, you may have waited too long.
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