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Good customers want good quality service. Great customers want it even more.

Ron Kaufman

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Ron Kaufman
Service
Quality
Culture
Great
Even
Good
Customers

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If your customers are demanding, be thankful.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Don't just talk about it, do it.
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Quality is a choice. Choose to make it better.
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Tend your own garden: savor the blossoms, trim the weeds.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Giving great service requires the right people and the right service tools.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Life is not a solitary activity. Live well by living for others.
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Even a tiny step is one step closer to where you are going.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Industry jargon may not be a language your customer understands.
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When your staff are 'information-rich', their information can make you rich!
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The first step to delighting your customers is being there when they need you.
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A great leader makes what is visible in their mind, visible to all.
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