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Good customers want good quality service. Great customers want it even more.

Ron Kaufman

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Ron Kaufman
Service
Quality
Culture
Great
Even
Good
Customers

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Q: When you are already in the lead, how do you to stay ahead?
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Even a tiny step is one step closer to where you are going.
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Make your service systems so strong that everyone looks like a genius.
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