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Good customers want good quality service. Great customers want it even more.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The most valuable person is the one who cherishes the value in others.
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If you were a customer, would you come back to buy your products or services?
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The starting point is always now. The end is up to you.
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If you only give back what you get from other people, you're not giving as much as you can.
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Giving great service requires the right people and the right service tools.
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Quality is more than a promise, it's genuine performance.
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Q: When you are already in the lead, how do you to stay ahead?
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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You can't always hire great service providers, but you can create them.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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A great leader makes what is visible in their mind, visible to all.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If you turn your back on a customer, you turn your back on success.
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If you wait until you have to change, you may have waited too long.
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Even a tiny step is one step closer to where you are going.
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Let today's strong performance be your starting point for tomorrow.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Customers pay a price, but they remember the value.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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