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Good customers want good quality service. Great customers want it even more.

Ron Kaufman

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Ron Kaufman
Good
Customers
Service
Quality
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Focus not on who you are, but on what you can do for others.
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Your approval gives others the confidence to serve, to learn, to try.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Q: When you are already in the lead, how do you to stay ahead?
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Reaching out takes nothing more than a smile.
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Quality is a choice. Choose to make it better.
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Meeting expectations is good. Exceeding expectations is better.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Giving great service requires the right people and the right service tools.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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A scattered effort is a poor effort.
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Life is not a solitary activity. Live well by living for others.
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Service is taking action to create value for someone else.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Always do what you can do instead of worrying about what you can't.
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