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Good customers want good quality service. Great customers want it even more.

Ron Kaufman

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Ron Kaufman
Quality
Culture
Great
Even
Good
Customers
Service

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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Focus not on who you are, but on what you can do for others.
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If you turn your back on a customer, you turn your back on success.
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Plans turn promises into results and dreams into realities.
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What you want to be defines what you become.
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If you wait until you have to change, you may have waited too long.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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You can't stop change. Don't let it stop you.
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Always do what you can do instead of worrying about what you can't.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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If you were a customer, would you come back to buy your products or services?
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If you only give back what you get from other people, you're not giving as much as you can.
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Procrastination is the beginning of poor performance.
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Life is not a solitary activity. Live well by living for others.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Make your service systems so strong that everyone looks like a genius.
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