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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
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Ron Kaufman
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Your profits reflect the success of your customers.
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Preparation is good, but customers need results.
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You can't stop change. Don't let it stop you.
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Always do what you can do instead of worrying about what you can't.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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When your staff are 'information-rich', their information can make you rich!
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