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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
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Ron Kaufman
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The right measure is not how many customers you've got, but how closely you hold them.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Meeting expectations is good. Exceeding expectations is better.
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How much good can you do today? How much love can you give? How much care and kind attention?
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The bottom line is a by-product of taking care of your main product - your customers.
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If your customers are demanding, be thankful.
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