Quote

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Ron Kaufman

Change background

T
T
T

Change font

TAGS & TOPICS

Ron Kaufman
Culture
Willingness
Else
Customers
Someone
Faster
Change
Serve
Expectations
Soon
Sure
Ability

More quotes by Ron Kaufman

Image
If your customers are demanding, be thankful.
Ron Kaufman
Image
The only way to go further than you've been is to take an extra step.
Ron Kaufman
Image
Without commitment, no price will be low enough. With commitment, no price will be too high.
Ron Kaufman
Image
Customers pay a price, but they remember the value.
Ron Kaufman
Image
What does your product really mean to the people who buy it?
Ron Kaufman
Image
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
Image
When your staff are 'information-rich', their information can make you rich!
Ron Kaufman
Image
If you turn your back on a customer, you turn your back on success.
Ron Kaufman
Image
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Ron Kaufman
Image
Crossing barriers can be as simple as a smile.
Ron Kaufman
Image
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman
Image
Unlimited efforts can produce unlimited results.
Ron Kaufman
Image
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
Image
You are the person who determines what you do. That's a big responsibility. Make the most of it.
Ron Kaufman
Image
First be effective and then be efficient.
Ron Kaufman
Image
What you did in the past is how you got to today. What you do today is how you will get to the future.
Ron Kaufman
Image
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
Image
You can't find what doesn't exist, but you can create it.
Ron Kaufman
Image
Life is not a solitary activity. Live well by living for others.
Ron Kaufman
Image
Every service problem is as an opportunity to show you care.
Ron Kaufman