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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman
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Ron Kaufman
Surprise
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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A scattered effort is a poor effort.
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The shelter of excuses has a leaky roof.
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Life is not a solitary activity. Live well by living for others.
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If you turn your back on a customer, you turn your back on success.
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Procrastination is the beginning of poor performance.
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If you only give back what you get from other people, you're not giving as much as you can.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Service skills are the foundation for your success.
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Unlimited efforts can produce unlimited results.
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Industry jargon may not be a language your customer understands.
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The starting point is always now. The end is up to you.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Don't let doing enough be good enough.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Reaching out takes nothing more than a smile.
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