Quote

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

Ron Kaufman

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Ron Kaufman
Seek
Ways
Race
Differentiate
Culture
Pace
Way
Customers
Delight
Surprise
Rule

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Exceeding expectations is where satisfaction ends and loyalty begins.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Making an honest mistake is acceptable. Failing to fix it is not.
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Reaching out takes nothing more than a smile.
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The right measure is not how many customers you've got, but how closely you hold them.
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Preparation clears a pathway for success.
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The most valuable person is the one who cherishes the value in others.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Focus not on who you are, but on what you can do for others.
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Don't just talk about it, do it.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Testimonials describe what has been, and are a promise of what is to come.
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Silent customers can be deadly. Encourage them to complain.
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The true measure of what you put in, is what's received on the other end.
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A great leader makes what is visible in their mind, visible to all.
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Let today's strong performance be your starting point for tomorrow.
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Unlimited efforts can produce unlimited results.
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