Quote

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

Ron Kaufman

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Ron Kaufman
Culture
Pace
Way
Customers
Delight
Surprise
Rule
Seek
Ways
Race
Differentiate

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Preparation clears a pathway for success.
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Tend your own garden: savor the blossoms, trim the weeds.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Even a tiny step is one step closer to where you are going.
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You can't find what doesn't exist, but you can create it.
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Quality is more than a promise, it's genuine performance.
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Life is not a solitary activity. Live well by living for others.
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Be confident enough to encourage confidence in others.
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Meeting expectations is good. Exceeding expectations is better.
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Customers pay a price, but they remember the value.
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The shelter of excuses has a leaky roof.
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Silent customers can be deadly. Encourage them to complain.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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If you want to be the best, find the best in others.
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Q: When you are already in the lead, how do you to stay ahead?
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Things that are obvious don't need to be talked about. Things that are missing, do.
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What does your product really mean to the people who buy it?
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Focus not on who you are, but on what you can do for others.
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What you want to be defines what you become.
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