Quote

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

Ron Kaufman

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Ron Kaufman
Race
Differentiate
Culture
Pace
Way
Customers
Delight
Surprise
Rule
Seek
Ways

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If you wait until you have to change, you may have waited too long.
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Service skills are the foundation for your success.
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The bottom line is a by-product of taking care of your main product - your customers.
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Never rest on past success. Create something better.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Let today's strong performance be your starting point for tomorrow.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Every service problem is as an opportunity to show you care.
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The right measure is not how many customers you've got, but how closely you hold them.
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Convince people and you win their minds. Inspire people and you win their hearts.
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