Quote

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

Ron Kaufman

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Ron Kaufman
Delight
Surprise
Rule
Seek
Ways
Race
Differentiate
Culture
Pace
Way
Customers

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Every service problem is as an opportunity to show you care.
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Greatness is not how you feel, it's how you make others feel.
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Q: When you are already in the lead, how do you to stay ahead?
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Giving great service requires the right people and the right service tools.
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Compromise in your arguments, not in your expectations.
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Make your upper limit, no limit.
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Are you moving forward, or just moving?
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Unlimited efforts can produce unlimited results.
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Be confident enough to encourage confidence in others.
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Don't just talk about it, do it.
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Preparation clears a pathway for success.
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The only way to go further than you've been is to take an extra step.
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What you want to be defines what you become.
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The shelter of excuses has a leaky roof.
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Meeting expectations is good. Exceeding expectations is better.
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Tend your own garden: savor the blossoms, trim the weeds.
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Don't let doing enough be good enough.
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Your profits reflect the success of your customers.
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