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Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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You can't find what doesn't exist, but you can create it.
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Your approval gives others the confidence to serve, to learn, to try.
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The right measure is not how many customers you've got, but how closely you hold them.
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Don't let doing enough be good enough.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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If you want to be the best, find the best in others.
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You can't stop change. Don't let it stop you.
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Service skills are the foundation for your success.
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Let today's strong performance be your starting point for tomorrow.
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Always do what you can do instead of worrying about what you can't.
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Be confident enough to encourage confidence in others.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Never rest on past success. Create something better.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Procrastination is the beginning of poor performance.
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Every service problem is as an opportunity to show you care.
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Always aim for 100 percent and you'll always know where to improve.
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