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Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Tend your own garden: savor the blossoms, trim the weeds.
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The bottom line is a by-product of taking care of your main product - your customers.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Life is not a solitary activity. Live well by living for others.
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The first step to delighting your customers is being there when they need you.
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Meeting expectations is good. Exceeding expectations is better.
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You are as important as you make others feel.
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Crossing barriers can be as simple as a smile.
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The starting point is always now. The end is up to you.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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You can't find what doesn't exist, but you can create it.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Focus not on who you are, but on what you can do for others.
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If you wait until you have to change, you may have waited too long.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Good customers want good quality service. Great customers want it even more.
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