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Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Compromise in your arguments, not in your expectations.
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Quality is a choice. Choose to make it better.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Don't just talk about it, do it.
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If you want to be the best, find the best in others.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Your promise means more than the words you use to give it.
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The shelter of excuses has a leaky roof.
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Reaching out takes nothing more than a smile.
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Service skills are the foundation for your success.
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Every service problem is as an opportunity to show you care.
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Preparation is good, but customers need results.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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You are as important as you make others feel.
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Don't let doing enough be good enough.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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