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Q: When you are already in the lead, how do you to stay ahead?

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Reaching out takes nothing more than a smile.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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If you only give back what you get from other people, you're not giving as much as you can.
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The starting point is always now. The end is up to you.
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You can't find what doesn't exist, but you can create it.
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Quality is more than a promise, it's genuine performance.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you were a customer, would you come back to buy your products or services?
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Every service problem is as an opportunity to show you care.
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Are you moving forward, or just moving?
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The first step to delighting your customers is being there when they need you.
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Never rest on past success. Create something better.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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No one ever delighted a customer by being 'good enough'.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Procrastination is the beginning of poor performance.
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