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Q: When you are already in the lead, how do you to stay ahead?

Ron Kaufman

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Ron Kaufman
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Never rest on past success. Create something better.
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First be effective and then be efficient.
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Your profits reflect the success of your customers.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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The starting point is always now. The end is up to you.
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A great leader makes what is visible in their mind, visible to all.
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The only way to go further than you've been is to take an extra step.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Life is not a solitary activity. Live well by living for others.
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You can't stop change. Don't let it stop you.
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Are you moving forward, or just moving?
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Quality is a choice. Choose to make it better.
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Make your service systems so strong that everyone looks like a genius.
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If you wait until you have to change, you may have waited too long.
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Good customers want good quality service. Great customers want it even more.
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Plans turn promises into results and dreams into realities.
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Unlimited efforts can produce unlimited results.
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Let today's strong performance be your starting point for tomorrow.
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