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Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Don't just talk about it, do it.
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Service skills are the foundation for your success.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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The only way to go further than you've been is to take an extra step.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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A scattered effort is a poor effort.
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Meeting expectations is good. Exceeding expectations is better.
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Procrastination is the beginning of poor performance.
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Even a tiny step is one step closer to where you are going.
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Life is not a solitary activity. Live well by living for others.
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Reaching out takes nothing more than a smile.
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When your staff are 'information-rich', their information can make you rich!
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Focus not on who you are, but on what you can do for others.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Make your upper limit, no limit.
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The right measure is not how many customers you've got, but how closely you hold them.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Quality is a choice. Choose to make it better.
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Make your service systems so strong that everyone looks like a genius.
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