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Q: When you are already in the lead, how do you to stay ahead?

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Customers pay a price, but they remember the value.
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The shelter of excuses has a leaky roof.
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Be confident enough to encourage confidence in others.
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You are as important as you make others feel.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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The bottom line is a by-product of taking care of your main product - your customers.
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The most valuable person is the one who cherishes the value in others.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Life is not a solitary activity. Live well by living for others.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Testimonials describe what has been, and are a promise of what is to come.
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Preparation clears a pathway for success.
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Tend your own garden: savor the blossoms, trim the weeds.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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