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Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Procrastination is the beginning of poor performance.
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Make your service systems so strong that everyone looks like a genius.
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You can't always hire great service providers, but you can create them.
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Make your upper limit, no limit.
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The first step to delighting your customers is being there when they need you.
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Even a tiny step is one step closer to where you are going.
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Are you moving forward, or just moving?
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Service skills are the foundation for your success.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Quality is a choice. Choose to make it better.
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You are as important as you make others feel.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Reaching out takes nothing more than a smile.
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Good customers want good quality service. Great customers want it even more.
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You can't stop change. Don't let it stop you.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Compromise in your arguments, not in your expectations.
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Always do what you can do instead of worrying about what you can't.
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