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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

Ron Kaufman

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Ron Kaufman
Long
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Waves
Ride
Wave
Changes
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Overwhelm
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Surf
Place
Tide

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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Make your service systems so strong that everyone looks like a genius.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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The first step to delighting your customers is being there when they need you.
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If you turn your back on a customer, you turn your back on success.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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The bottom line is a by-product of taking care of your main product - your customers.
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Making an honest mistake is acceptable. Failing to fix it is not.
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The shelter of excuses has a leaky roof.
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Testimonials describe what has been, and are a promise of what is to come.
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The most valuable person is the one who cherishes the value in others.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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A great leader makes what is visible in their mind, visible to all.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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When your staff are 'information-rich', their information can make you rich!
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You can't always hire great service providers, but you can create them.
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