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The only way to go further than you've been is to take an extra step.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Even a tiny step is one step closer to where you are going.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Giving great service requires the right people and the right service tools.
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You can't stop change. Don't let it stop you.
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Never rest on past success. Create something better.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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If you only give back what you get from other people, you're not giving as much as you can.
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Plans turn promises into results and dreams into realities.
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Life is not a solitary activity. Live well by living for others.
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Industry jargon may not be a language your customer understands.
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Reaching out takes nothing more than a smile.
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A scattered effort is a poor effort.
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Good customers want good quality service. Great customers want it even more.
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What you want to be defines what you become.
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You are as important as you make others feel.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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