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The only way to go further than you've been is to take an extra step.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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The bottom line is a by-product of taking care of your main product - your customers.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Greatness is not how you feel, it's how you make others feel.
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Never rest on past success. Create something better.
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Testimonials describe what has been, and are a promise of what is to come.
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Are you moving forward, or just moving?
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If you turn your back on a customer, you turn your back on success.
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Focus not on who you are, but on what you can do for others.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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No one ever delighted a customer by being 'good enough'.
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Preparation is good, but customers need results.
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When you see the need, take the action.
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Every service problem is as an opportunity to show you care.
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The right measure is not how many customers you've got, but how closely you hold them.
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Unlimited efforts can produce unlimited results.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The first step to delighting your customers is being there when they need you.
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If you wait until you have to change, you may have waited too long.
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You can't always hire great service providers, but you can create them.
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