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The only way to go further than you've been is to take an extra step.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Be confident enough to encourage confidence in others.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Preparation is good, but customers need results.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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If you wait until you have to change, you may have waited too long.
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Every service problem is as an opportunity to show you care.
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Enjoy your work so that others may enjoy the results.
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The first step to delighting your customers is being there when they need you.
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Never rest on past success. Create something better.
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A great leader makes what is visible in their mind, visible to all.
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Good customers want good quality service. Great customers want it even more.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Industry jargon may not be a language your customer understands.
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If you only give back what you get from other people, you're not giving as much as you can.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Make your upper limit, no limit.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Testimonials describe what has been, and are a promise of what is to come.
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Q: When you are already in the lead, how do you to stay ahead?
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You can't stop change. Don't let it stop you.
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