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The only way to go further than you've been is to take an extra step.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Testimonials describe what has been, and are a promise of what is to come.
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Silent customers can be deadly. Encourage them to complain.
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Your promise means more than the words you use to give it.
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Q: When you are already in the lead, how do you to stay ahead?
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Convince people and you win their minds. Inspire people and you win their hearts.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Make your upper limit, no limit.
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If you wait until you have to change, you may have waited too long.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Quality is a choice. Choose to make it better.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman
You can't stop change. Don't let it stop you.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Compromise in your arguments, not in your expectations.
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The starting point is always now. The end is up to you.
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The most valuable person is the one who cherishes the value in others.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
Ron Kaufman