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The only way to go further than you've been is to take an extra step.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Q: When you are already in the lead, how do you to stay ahead?
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Service is taking action to create value for someone else.
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Make your upper limit, no limit.
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If you were a customer, would you come back to buy your products or services?
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Let today's strong performance be your starting point for tomorrow.
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Industry jargon may not be a language your customer understands.
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What does your product really mean to the people who buy it?
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When you see the need, take the action.
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The right measure is not how many customers you've got, but how closely you hold them.
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Customers pay a price, but they remember the value.
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