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If your customers have to ask you for it, you haven't been thinking far enough ahead.
Ron Kaufman
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Ron Kaufman
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Silent customers can be deadly. Encourage them to complain.
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Procrastination is the beginning of poor performance.
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Quality is a choice. Choose to make it better.
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The most valuable person is the one who cherishes the value in others.
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Good customers want good quality service. Great customers want it even more.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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When your staff are 'information-rich', their information can make you rich!
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Be confident enough to encourage confidence in others.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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What does your product really mean to the people who buy it?
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Industry jargon may not be a language your customer understands.
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Meeting expectations is good. Exceeding expectations is better.
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Enjoy your work so that others may enjoy the results.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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If your customers are demanding, be thankful.
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Testimonials describe what has been, and are a promise of what is to come.
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Focus not on who you are, but on what you can do for others.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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