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If your customers have to ask you for it, you haven't been thinking far enough ahead.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Your promise means more than the words you use to give it.
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Every service problem is as an opportunity to show you care.
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Tend your own garden: savor the blossoms, trim the weeds.
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Never rest on past success. Create something better.
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First be effective and then be efficient.
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Convince people and you win their minds. Inspire people and you win their hearts.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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If you were a customer, would you come back to buy your products or services?
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Making an honest mistake is acceptable. Failing to fix it is not.
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Compromise in your arguments, not in your expectations.
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Procrastination is the beginning of poor performance.
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Life is not a solitary activity. Live well by living for others.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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If you wait until you have to change, you may have waited too long.
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A scattered effort is a poor effort.
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Don't just talk about it, do it.
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