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If your customers have to ask you for it, you haven't been thinking far enough ahead.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Be confident enough to encourage confidence in others.
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The right measure is not how many customers you've got, but how closely you hold them.
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You are as important as you make others feel.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Your approval gives others the confidence to serve, to learn, to try.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Always aim for 100 percent and you'll always know where to improve.
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The only way to go further than you've been is to take an extra step.
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When you see the need, take the action.
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If you wait until you have to change, you may have waited too long.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Your promise means more than the words you use to give it.
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Let today's strong performance be your starting point for tomorrow.
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Are you moving forward, or just moving?
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If your customers are demanding, be thankful.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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What does your product really mean to the people who buy it?
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Enjoy your work so that others may enjoy the results.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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