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If your customers have to ask you for it, you haven't been thinking far enough ahead.
Ron Kaufman
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Ron Kaufman
Thinking
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Greatness is not how you feel, it's how you make others feel.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Always do what you can do instead of worrying about what you can't.
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Every service problem is as an opportunity to show you care.
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What you want to be defines what you become.
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Preparation is good, but customers need results.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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A great leader makes what is visible in their mind, visible to all.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Make your upper limit, no limit.
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Meeting expectations is good. Exceeding expectations is better.
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If your customers are demanding, be thankful.
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The bottom line is a by-product of taking care of your main product - your customers.
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Procrastination is the beginning of poor performance.
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