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If your customers have to ask you for it, you haven't been thinking far enough ahead.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Industry jargon may not be a language your customer understands.
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Focus not on who you are, but on what you can do for others.
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Customers pay a price, but they remember the value.
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Your promise means more than the words you use to give it.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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You can't find what doesn't exist, but you can create it.
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Your approval gives others the confidence to serve, to learn, to try.
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Always aim for 100 percent and you'll always know where to improve.
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If your customers are demanding, be thankful.
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Quality is a choice. Choose to make it better.
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Silent customers can be deadly. Encourage them to complain.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Are you moving forward, or just moving?
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Make your service systems so strong that everyone looks like a genius.
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Procrastination is the beginning of poor performance.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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How much good can you do today? How much love can you give? How much care and kind attention?
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When your staff are 'information-rich', their information can make you rich!
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