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If your customers have to ask you for it, you haven't been thinking far enough ahead.

Ron Kaufman

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Ron Kaufman
Thinking
Customers
Ahead
Havens
Haven
Asks
Culture
Enough

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Are you moving forward, or just moving?
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When the customer makes contact, he does not want a quote. He wants a commitment.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Don't just talk about it, do it.
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Your profits reflect the success of your customers.
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The first step to delighting your customers is being there when they need you.
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Let today's strong performance be your starting point for tomorrow.
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You can't always hire great service providers, but you can create them.
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Compromise in your arguments, not in your expectations.
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Making an honest mistake is acceptable. Failing to fix it is not.
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A scattered effort is a poor effort.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Giving great service requires the right people and the right service tools.
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The shelter of excuses has a leaky roof.
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The bottom line is a by-product of taking care of your main product - your customers.
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