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Never rest on past success. Create something better.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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The first step to delighting your customers is being there when they need you.
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Tend your own garden: savor the blossoms, trim the weeds.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Testimonials describe what has been, and are a promise of what is to come.
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The true measure of what you put in, is what's received on the other end.
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Customers pay a price, but they remember the value.
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Focus not on who you are, but on what you can do for others.
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The shelter of excuses has a leaky roof.
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When you see the need, take the action.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Always aim for 100 percent and you'll always know where to improve.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The bottom line is a by-product of taking care of your main product - your customers.
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You can't always hire great service providers, but you can create them.
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If you want to be the best, find the best in others.
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Industry jargon may not be a language your customer understands.
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Meeting expectations is good. Exceeding expectations is better.
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Make your upper limit, no limit.
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The most valuable person is the one who cherishes the value in others.
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