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Never rest on past success. Create something better.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
What you did in the past is how you got to today. What you do today is how you will get to the future.
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Enjoy your work so that others may enjoy the results.
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The first step to delighting your customers is being there when they need you.
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Customers pay a price, but they remember the value.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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If you only give back what you get from other people, you're not giving as much as you can.
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Service skills are the foundation for your success.
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Meeting expectations is good. Exceeding expectations is better.
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When your staff are 'information-rich', their information can make you rich!
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You can't always hire great service providers, but you can create them.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Don't just talk about it, do it.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Your profits reflect the success of your customers.
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If your customers are demanding, be thankful.
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Your approval gives others the confidence to serve, to learn, to try.
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The bottom line is a by-product of taking care of your main product - your customers.
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Make your upper limit, no limit.
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No one ever delighted a customer by being 'good enough'.
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