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Never rest on past success. Create something better.

Ron Kaufman

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Ron Kaufman
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Never
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More quotes by Ron Kaufman

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Quality is more than a promise, it's genuine performance.
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The most valuable person is the one who cherishes the value in others.
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Customers pay a price, but they remember the value.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Meeting expectations is good. Exceeding expectations is better.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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How much good can you do today? How much love can you give? How much care and kind attention?
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If you wait until you have to change, you may have waited too long.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Good customers want good quality service. Great customers want it even more.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you only give back what you get from other people, you're not giving as much as you can.
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What you want to be defines what you become.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Quality is a choice. Choose to make it better.
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