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Never rest on past success. Create something better.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Your promise means more than the words you use to give it.
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Life is not a solitary activity. Live well by living for others.
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You can't always hire great service providers, but you can create them.
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Making an honest mistake is acceptable. Failing to fix it is not.
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You can't find what doesn't exist, but you can create it.
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If you wait until you have to change, you may have waited too long.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Meeting expectations is good. Exceeding expectations is better.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Are you moving forward, or just moving?
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Good customers want good quality service. Great customers want it even more.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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The only way to go further than you've been is to take an extra step.
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If you were a customer, would you come back to buy your products or services?
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Make your service systems so strong that everyone looks like a genius.
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Quality is more than a promise, it's genuine performance.
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Q: When you are already in the lead, how do you to stay ahead?
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How much good can you do today? How much love can you give? How much care and kind attention?
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